SHIPPING & RETURNS
Shipping Policy
Most orders ship within 7 business days from the date of purchase. Excluding holidays and weekends.
Made-to-order and customized items take approximately 1-3 weeks to ship out, and you should refer the product page of those items for the estimated lead times.
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Once shipped, most domestic packages should arrive within 2-7 days. International packages will normally take about 1-3 weeks to arrive.
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Occasionally, we may ship a product from one of our trusted suppliers.
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If a product/package has an extended delivery time it will be noted on the product page.
Physical damage from Shipping should be reported to us immediately (within 3 days) after delivery. ​
Return & Exchange Policy
We want you to love your purchase. If you are not satisfied with your order, OWC offers 30-day returns/exchanges on most items, unless otherwise noted on the product page. If you'd like to make a return or exchange, simply contact us and we'll be happy to assist you.
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EXCHANGES:
Defective items may be exchanged for a FREE replacement (including shipping), unless out of stock. If so, a full or partial refund will be given as necessary.
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RETURNS/CANCELLATIONS:
All returns must be in like-new condition with the original packaging and well packaged to avoid shipping damage. Customers are responsible for the return shipping cost.
Once your return is received, OWC will normally inspect your item(s) and process a refund for you within 1 week.
Made-to-order items are subject to a 25% return/cancel fee.
All other returns are subject to a 15% return/cancel fee.
Note: OWC may refuse a customer return or charge additional fees if any returns are not in like new condition.
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​When in doubt, please just Contact Us. We're always here for our customers.